Essential Question:

How can we use technology to improve the customer experience?

Standards Addressed:

Essentials of Business Technology

2.B.01 Demonstrate an understanding of customer service skills and practices.

2.B.01.01 Define and describe methods of effective customer service.

2.B.01.02 Apply effective listening, written, verbal and nonverbal communication.

2.B.01.04 List ways a company can improve the quality of customer service.

2.B.03 Demonstrate an understanding of technological skills and practices.

2.B.03.01 Apply keyboarding techniques according to current industry standards.

2.B.03.02 Utilize appropriate technology to solve a problem or complete a task.

2.B.03.03 Demonstrate an understanding for managing electronic files.

2.I Essentials of Spreadsheet Development

2.I.01 Create, edit, format and print a spreadsheet.

2.I.01.07 Differentiate between the various ways to print a spreadsheet.

6.A Technology Literacy Knowledge and Skills (Grades 9 through 12)

6.A.01.08 Define and use functions of a spreadsheet application (e.g., sort, filter, find).

6.A.01.09 Explain how various formatting options are used to convey information in charts or graphs.

6.A.01.10 Identify the use of spreadsheet skills in various careers.

Goal:

• • • Use Google Forms and Google Sheets to streamline the Panther Cafe user experience.

    • Create a trackable form to help with future inventory decisions

    • Choose the best design to streamline the ordering process- through trial and error